Terms and Conditions at Learn English in Cornwall

1. Terms and Conditions
European Council Directive 97/7/EC establishes rights for all clients buying at a distance. This includes language courses at ‘Learn English in Cornwall’. The regulations ensure that all businesses meet certain basic requirements. There must be a clear contract. This means that both the client and the owner of the business know what to expect. It must be absolutely clear when exactly a binding agreement is reached. This information is provided to meet these needs. Please contact me direct if you need a clearer explanation of anything relating to these Terms and Conditions.

1a. Description of main services offered
I am a highly qualified and experienced teacher who specialises in teaching languages.

I offer you is a language course which is specifically designed to meet your individual language learning needs. I provide you with accommodation, meals, transport and teaching materials as outlined in the course descriptions on this web site.

My courses take place in an atmosphere which respects your needs, my needs, and the environment.

1b. My contact details
E-mail: julietamblin@btconnect.com

Web Site: http://www.learnenglishincornwall.co.uk

Contact Julie Tamblin
Phone: +44 1208 871184

Registered Address:
Talbot Lodge,
2 Duke Street,
Lostwithiel,
Cornwall,
PL22 OAG

2. Terms of Contract
2a. Your rights
Your rights with ‘Learn English in Cornwall’ include:

a teaching programme delivered by a qualified and experienced teacher and designed for your individual needs
a proper fulfillment of my teaching contract with you
your meals and accommodation provided as agreed at the time of booking
any other special requirements, such as extra teaching or specific excursions, as agreed and paid for beforehand

2b. Your responsibilities
You have two main responsibilities:

Firstly, to complete the booking form provided with as much detail as possible so that I can plan your course effectively.

Secondly, to make payments for the course by the dates specified on the Booking Form. You are responsible for making payments in good time. A late second payment for the course will result in your course being cancelled without a refund. Students are responsible for any bank charges in relation to payments into my account.

Please note:

any costs resulting from cancellations or other changes of plan by the student are the responsibility of the student, their parent or guardian
the payment schedule is clearly defined on your Booking Form. I will send you clarification of this schedule by email during the booking process. I will also send you a reminder of the date when your second payment is due to reach my bank account
if you are the parent or guardian of a student under 18 years old, you must supply me with a current photograph of that student. You must also supply me with accurate, up to date information so that I can contact you at any time during the course, if necessary

2c. My rights and responsibilities

My rights within this contract include the right to be paid on time, the right to occasional time away from teaching and the right to my personal privacy. I retain the right to be flexible in the delivery of all courses at Learn English in Cornwall, including the content, the timing and the teacher.

My responsibilities at ‘Learn English in Cornwall’ include providing each of my students with an excellent language learning experience in a peaceful, friendly and supportive environment.

3. Prices and payment details
My prices are as stated on the Prices Page of the Learn English in Cornwall website: http://www.learnenglishincornwall.co.uk/prices.htm

3a. Details of payment schedule
Fees for courses at Learn English in Cornwall are payable in two stages and two equal amounts.

Stage 1: The Booking Form must be completed and sent to me at the same time as the first payment is made. Completion of the Booking Form confirms that the Terms and Conditions have been read, understood and agreed by the student and / or their parent or guardian. The Booking Form is available from the Learn English in Cornwall website, or direct from me by post or email.

The first payment of 50% is due at the time of booking. Receipt of this payment into my bank account constitutes a mutually binding legal agreement between Learn English in Cornwall and the student and / or their parent / guardian.

Stage 2: Your Booking Form includes a payment schedule which will give the date of when your second payment is due to arrive in my bank account.
I will also confirm with you with the date of your second payment when I send you the receipt for your first payment.

I will also remind you of this date, by email, two weeks in advance of when the payment is due. The second payment must clear my account four weeks before the student arrives.

3b. Late arrivals
My courses run within mutually agreed time frames. There are no extensions to the course or refunds for late arrivals.

3c. Late Bookings
Normally bookings are made several months in advance of the course start date. For any bookings made six weeks or less before the course begins, full payment will be required at the time of booking.

3d. Administration Fee
A payment of £25 is due with the first deposit for courses at Learn English in Cornwall. This is to cover administrative expenses such as telephone bills, computer and website maintenance, marketing and legal costs.

4. Cancellations
4a. Your cancellation rights as a student

You have the right to cancel your course within 7 working days of making the first payment with a full refund provided
If you cancel the course five weeks or less before the start date, unfortunately you will lose your initial deposit
If you cancel your course 8 – 27 days before the start date you will lose your deposit plus 70% of your second payment
If you cancel 1 – 7 days before the course start date, you unfortunately lose 100% of your second payment in addition to the whole of your first payment

The reasons for the conditions above are that I commit my time to you and prepare for your course at the time of booking. There are also administrative costs.

It is essential for your own protection that you insure yourself against any unforeseen circumstances that may lead to the cancellation of your course.

If courses are unfortunately cancelled by either the student or Learn English in Cornwall, notice of this cancellation must be sent to the other party on paper by recorded delivery as an ‘International Signed For®’ letter. The official cancellation date is that recorded by the delivery service when the item is signed for. The cancellation itself must be in writing by the person who signed the booking form.

4b. My right to cancel courses
If I need to cancel a course, I will give you notice in writing by ‘International Signed For®’ letter followed by a full refund of your payments.

I will inform you as soon as reasonably possible before the start date if I need to cancel a course.

A revised date may be agreed but you have the right to refuse an alternative date and treat the contract as if it never existed. In that case, all payments (including any postage costs) must be refunded by Learn English in Cornwall within 30 days.

5. Insurance
Please take out travel insurance to cover yourself for any potential problems in relation to your course, including course cancellation, health, travel problems or loss of personal belongings.

For countries in the European Economic Area and Switzerland, the European Health Insurance Card (EHIC) is an essential addition to your insurance. This card entitles you to reduced cost, (sometimes free), medical treatment in most European countries.

6. Conditions at Learn English in Cornwall
6a. Environmental Policy
Learn English in Cornwall is an award winning language school known for its long-term committment to a sustainable environment. Here we respect and value each other’s actions to care for our planet and enjoy an ongoing dialogue about the future. Please see my environmental policy in detail on:
www.learnenglishincornwall.co.uk/environment.htm

6b. Respect
My home is a peaceful, friendly place. I run my courses on the basis of mutual respect, honesty and goodwill.

I reserve the right to terminate a student placement, without reimbursement, in the event of extreme behaviour or any irresolvable difficulties.

Please note that smoking is not permitted at Learn English in Cornwall.

7. Complaints
Please speak to me during your stay if you are concerned about any aspect of your course and we will discuss how to resolve things for the best.

In the unlikely event of an irresolvable complaint, arbitration will be made through a local solicitor at the complainant’s expense.

Should a legal dispute arise, it will be settled under U.K. law.

Julie Tamblin MA, PGCE, CQSW,. Learn Cornish in Cornwall, 2 Duke St, Lostwithiel, Cornwall, PL22 0AG. Tel: +44 1208 871184

email: julietamblin@btconnect.com